Return Policy

Return Policy for Unopened Items

At Printer Commerce, we value your satisfaction and want to make sure your shopping experience is as hassle-free as possible. If you have purchased an item and have not yet opened it, our return policy is designed to provide you with the flexibility you need.

Eligibility for Return:

  1. Only unopened items in their original packaging and in a resalable condition are eligible for return.
  2. The return request must be initiated within 30 days from the date of purchase.

Items Not Eligible for Return:

  1. Opened, used, or damaged items are not eligible for return.
  2. Perishable or consumable items.

Return Process:

To return an unopened item, please follow these steps:

  1. Contact our Customer Service team at Sales@printercommerce.ca to request a Return Merchandise Authorization (RMA) number.
  2. Securely package the unopened item in its original packaging, making sure it is well-protected for transit.
  3. Clearly mark the RMA number on the outside of the package.
  4. Ship the package to the address provided by our Customer Service team.

Refund Process:

  1. Once we receive the unopened item in its original condition, we will inspect it.

  2. If the item meets the return eligibility criteria, we will process the refund to the original payment method used for the purchase.

  3. Please allow 5-7 days for the refund to be processed.

Return Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

Customer Support:

If you have any questions or need further assistance with your return, Please contact our Customer Service team at:(437) 783-1060 or at Sales@printercommerce.ca.

We appreciate your business and hope that this return policy makes your shopping experience with us as convenient as possible.

Thank you for choosing Printer Commerce.

 

 

Please note all returns should be shipped to:

Mactrans c/o Saini

5266 General Road Unit 18 – 19

Mississauga L4W 1Z8